Terms & Conditions

For more information or if you have any enquiries regarding these terms & conditions, please contact us.


Introduction

Set out below are the terms on which Patchway Laser Tattoo Removal provides service to its clients. Please ensure that you have read and fully understood them prior to booking any Patchway Laser Tattoo Removal treatment.

 

Consultation and cancellations

All consultations are free of charge and can be pre-booked in advance, consultations should take between 15-30 minutes. Walk-ins are accepted, although please understand that should another customer have a pre-booked appointment, this will take priority.

In the event that a pre-booked consultation or treatment booking must be cancelled, please give notice of at least 24 hours either by telephone, email or the contact page of our website.

 

Appointments and cancellations

In the event that a pre-booked consultation or treatment booking must be cancelled, please give notice of at least 24 hours either by telephone, email or the contact page of our website.

Late arrival may result in cancellation of your appointment. Patchway Laser Tattoo Removal will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment.

Treatment costs must be paid prior to the treatment being provided.

Animals and pets are not permitted in the clinic under any circumstances. All clients must be age 18 years or over. Children under the age of 16 are not permitted in the clinic without adult chaperone. Accompanying family, friends, visitors and children with an adult chaperone will be asked to leave the clinic treatment room during laser treatments.

 

Treatment suitability

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. A patch test is required by law and a short waiting period prior to treatments commencing.

 

Liability

Patchway Laser Tattoo Removal will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that they provide Patchway Laser Tattoo Removal with all relevant medical details prior to each treatment. Patchway Laser Tattoo Removal will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Patchway Laser Tattoo Removal regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Patchway Laser Tattoo Removal’s liability for death or any personal injury resulting from Patchway Laser Tattoo Removal’s negligence.

 

Right to complain

Patchway Laser Tattoo Removal endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Patchway Laser Tattoo Removal you are entitled to lodge a complaint, either in person, by telephone, by email or in writing. If you require assistance with making your complaint, Patchway Laser Tattoo Removal will be pleased to help and support you through the process.